Bachelor of Business Administration in Operations & Information Management
EUSA Centro Universitario: CEA Study Abroad Program
Intensive program focused on international business, cultural adaptation, and language acquisition
EXPERIENCE
UMass Wellness Chatbot
Founder
Invent AI chatbot to streamline searches for UMass wellness resources to improve students’ success and well-being
Hire and manage 14 developers by delegating tasks between six roles for development, design, and implementation
Leverage OpenAI’s API with Python to integrate UMass wellness resource data to develop chatbot dialogue system
Mentors For Higher Education
Founder
Invent, organize, and promote an initiative to mentor high school students through college application process by
managing 4 leadership members and 17 college mentors to ensure college admission for 21 first-generation students
Develop program strategy including mission, values, website, LinkedIn, and marketing campaign to raise awareness
Build UMass
Product Manager
Manage development of an insights page for Isenberg Undergrad Consulting Group exceeding client expectations
Write client agreement including project proposal, expectations, timeline, scope of work, and amendments
Develop design on Figma, and supervise web development utilizing MongoDB, Express, React, and Node
Ultimate Kronos Group
Product Business Analyst
Led development of an Employee Wellness Hub from ideation, planning, research, design for stakeholder review
Renovated UKG’s Compliance Hub through the implementation of 23 new compliance regulation procedures
Provided strategic insight on market disruptors through analysis of product, design, and experience for 4 competitors
Advantage Solutions: Business Operations Team
Operations Coordinator
Oversaw and audited incoming revenue, termination, and NDA client contracts to maintain accounting systems
Analyzed, extracted, and manipulated data to support enterprise transition from Workfront to Smartsheet
Defined project roles and responsibilities for 550+ employees on Smartsheet to assist project management team
Advantage Solutions: Edge Marketing Team
Account Service Intern
Constructed shopper marketing plan, budget, and estimated reach for a Seresto flea collar promotion for Petco
Developed onboarding materials through extraction of 250 files describing relations and instructions for 10 partners
Ensured management of on-time deliveries for 30 post program analyses by coordinating between 3 departments
Coordinated with the Enterprise Account Executive of DoorDash to promote Tabasco sauce on the DoorDash app
ACTIVITIES
LEAP
Team Captain
Placed second in Hult Prize Competition for inventing a web extension utilizing AI image recognition technology to
improve access to specific pieces of used clothing, increasing clothing lifespan and combating the textile waste crisis
Present product design, market, impact, and alignment with UN’s 17 Sustainable Development Goals: 12, 13, 14, 15
Berthiaume Center for Entrepreneurship
Innovation and Entreprenuership Academy Student
Selected as one of the top pitch contestants, representing the ISOM in the 2023 UMass 1-Minute Pitch competition
Attend weekly boot camps to cover startup business plans, financing, marketing, and compelling pitching
Compete in UMass 1-Minute Pitch, ULaunch, UMass Tech Challenge, and UMass Hult Prize Competition
Isenberg Global Citizens
Director of Operations
Develop informational content on CSR, ESG investing, volunteer events, and podcasts to educate 900+ subscribers
Implement a new organizational system on Google forums to enhance the accuracy and efficiency of 600+ hour logs
UMass Ballroom Dance Team
Competitive Dancer
Represent UMass in competitions for Bronze-level Cha-Cha, Rumba, Waltz, Tango, Foxtrot, Quickstep, and Swing
I-Corps Innovators Jump-Start Program
Entrepreneurial Lead
Participated in training to support the development of the UMass Wellness Chatbot by conducting 30+ customer
discovery interviews through the Lean Launchpad methodology to identify customer segments, needs, and values
Presented on interview analysis, identifying barriers in wellness resource acquisition due to poor resource allocation
Refugee Center
Volunteer English Professor
Navigated language barriers to teach English and Spanish to refugees from Afghanistan, Syria, and Ukraine
Gained a global perspective on issues regarding refugee migration, war, human rights violations, and inequality
SKILLS
Product Management: Figma, JIRA, GitHub, Slack, MS Project
Data Analytics: Python, R, SQL, MS Excel, Tableau, Power BI, Google Analytics